Shipping policy

Shipping destinations

Available shipping destinations and methods are shown when you enter your delivery address at checkout. Availability can vary by product and destination. If your address is not supported, contact us before placing an order.

Shipping charges

Shipping charges are calculated and displayed at checkout before payment. Any free-shipping offer is subject to the conditions displayed with that offer and confirmed at checkout. Review your order total before completing your purchase.

Processing & dispatch

Processing is the time needed to prepare an order before it is handed to a carrier. Transit time starts after dispatch. Check the product page and checkout for any processing or shipment estimate that applies to your order.

If no estimate is displayed and you need an item for a particular date, contact buyer@modevaluxe.com before ordering. For orders covered by the U.S. Mail, Internet, or Telephone Order Merchandise Rule, we will ship within the stated time or, if no shipment time is stated, within 30 days of receiving the order, unless you agree to a permitted delay.

Delivery estimates & delays

Delivery estimates depend on the shipping method, destination and carrier. Customs checks, severe weather and other disruptions may affect transit time. An estimated arrival date is not a guaranteed delivery date unless expressly stated.

If we cannot ship within the promised time, we will notify you and provide the option to agree to the delay or cancel for a full refund where required by law. If an order is not shipped, any legally required refund will be issued rather than store credit.

Order tracking & separate parcels

When tracking is available, it will be provided with your shipping confirmation or order information. A tracking number may not show movement until the carrier records its first scan.

An order may arrive in separate parcels. If that happens, use the tracking information provided for each parcel. Contact us if an item appears to be missing.

Delivery address & delivery problems

Please check your name, street address, apartment or unit number, postal code and contact details before checkout. If you notice an error, email buyer@modevaluxe.com promptly with your order number. Changes may not be possible after an order has been processed or dispatched.

If a parcel is delayed, damaged, missing or marked delivered but cannot be located, contact us with your order number and tracking information. We will review the issue and coordinate with the carrier where appropriate. Your legal rights for non-delivery or incorrectly supplied goods remain unaffected.

International orders & import charges

Where international shipping is offered, review the duties, taxes and delivery information shown at checkout. Charges collected at checkout are included in the checkout total. If additional import charges may be collected by a carrier or customs authority, contact us before ordering if the payment arrangement is unclear.

Customs clearance may affect delivery estimates. Applicable consumer rights and any mandatory disclosure or refund requirements continue to apply.

Returns & shipping support

For a return after delivery, please follow our Return & Refund Policy. Do not send a return to the address on a parcel without first obtaining the correct instructions from our team.

For shipping questions, contact buyer@modevaluxe.com and include your order number.